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Frequently asked questions
  • 1
    How do I become an approved Installer on SolarPVExchange?
    You simply need to be a registered business with the relevant licenses and permits to install solar PV systems. You then need to simply register as an installer on our website.
  • 2
    How fair is SolarPVExchange in serving as a marketplace with so many competing installers bidding for business on one site?
    We serve strictly as a neutral platform to bring together installers, initiators and even investors. Our objective is not to favour any particular party but to create a transparent platform for all installers to compete fairly.
  • 3
    We serve strictly as a neutral platform to bring together installers, initiators and even investors. Our objective is not to favour any particular party but to create a transparent platform for all installers to compete fairly.
    We don't think that will be the case. It's also about your level of service, quality of materials/ systems and the whole customer experience that determines your feedback through the open appraisal system we have created.
  • 4
    Is there a cap on the number of solar PV Installers you will accept on the exchange?
    No. The marketplace must function like any open marketplace where all available buyers have access to all available sellers at all times.
  • 5
    Will I be charged a commission for jobs I successfully bid and win through SolarPVExchange?
    SolarPVExchange will collect a success fee of 4% of the total project cost for the help provided to get a project. This fee is only applicable if you are chosen by the initiator to be the one to carry out the installation and nothing will be taken from you if you do not get the project. That's what we call a WIN-WIN!
  • 6
    How do investors fit into the picture on SolarPVExchange?
    The details on the investors and how they could help you sell to more initiators will be detailed in the Investor FAQs.
  • 7
    Do I have to offer special warranties or maintenance agreements for customers I acquire through SolarPVExchange?
    No. You would simply treat them as you would any other customers but of course the value-adding you offer as part of your service will only help you gain a better appraisal from initiators who engage your services.
  • 8
    No. You would simply treat them as you would any other customers but of course the value-adding you offer as part of your service will only help you gain a better appraisal from initiators who engage your services.
    You can consider SolarPVExchange as a form of security or insurance for both initiators and you, installers. The money will always be held by the site to make sure that the job will be done as promised by the installer. Once the agreement of completion is signed by the initiator, SolarPVExchange will release the funds to the installer. By holding the money, SolarPVExchange also helps to ensure that the initiator does have the funds needed for the installation. No bad surprises for anyone.
  • 9
    Will you accept other forms of solar PV systems such as window units or facade solar PV panels for bidding on SolarPV Exchange?
    We seek to be on the cutting edge of all things solar PV and welcome the addition of other new emerging complementary solar PV related systems to enable installers to appreciate a range of options they can have at their disposal that can help make them more attractive in resources and capabilities to the initiators whom may have peculiar requests.